You qualify for discounts if you or someone in your household currently participates in any one of these programs:

• All Medicaid types
• Supplemental Nutrition Assistance Program (SNAP)
• Children’s Health Insurance Program (CHIP)
• Telephone Lifeline Program
• Travis County Comprehensive Energy Assistance Program (CEAP)
• Medical Access Program (MAP)
• Veterans Assistance Supportive Housing (VASH)
• Supplemental Security Income (SSI)

You may also be eligible for the program if your household income is less than 200% of the Federal Poverty Level.

Please call City Hall at 512-892-1383 with any questions you may have about eligibility. 

To qualify, you must submit one of the following documents:

• Medicaid Notice of Case Action Letter from Texas Department of Health & Human Services
• Supplemental Nutrition Assistance Program (SNAP) Notice of Case Action Letter from Texas Department of Health and Human Services (also known as Food Stamps)
• Children’s Health Insurance Program (CHIP) Confirmation Enrollment Letter from Texas Department of Health and Human Services
• Telephone Lifeline Program Enrollment Letter or Phone Bill Reflecting Lifeline Enrollment
• Travis County Comprehensive Energy Assistance Program (CEAP) Notice of Payment Letter
• Medical Access Program (MAP) Clinic Card
• VASH award letter
• Supplemental Security Income (SSI) Award Letter

You can request the Medicaid, SNAP, and CHIP qualifying documents by calling 2-1-1. This is a hotline provided by the Texas Health and Human Services Commission. When you dial 2-1-1, select a language, then choose Option 2 for information on state benefits including Medicaid, SNAP, and CHIP.

There are several companies that participate in the Telephone Lifeline Program, so you should call your telephone provider to get proof of enrollment. The CEAP documentation can be obtained from your Travis County case worker.

You can call 512-978-8130 to get a new copy of your MAP card.

You can contact your VASH Case Manager to help you with the documentation requirement.

You can request the SSI award letter by calling 1-800-772-1213 (TTY 1-800-325-0778) or by contacting your local Social Security office.

In order to qualify for the discount program we need to verify the address and current enrollment in one of the benefits programs. This information is not found on the Medicaid, Lone Star, or CHIP cards. In addition, anyone living at the utility service address can qualify the household for CAP Discounts and thus may not be listed on the utility account. The enrollment letters for Medicaid, SNAP, and CHIP allow us to verify all the necessary information such as address and current enrollment.

You can call 2-1-1 to apply for Medicaid or SNAP. You can also enroll online using the Texas Department of Health and Human Services website.

To apply for CHIP, call 1-877-543-7669 or learn how to apply at the Texas HHS website.

You can apply for Lifeline Texas discounts by calling toll free 1-866-454-8387 or by downloading the application from the Public Utility Commission of Texas website.

You can contact your local Travis County Health and Human Services Department office to apply for CEAP. Call 2-1-1 to find the nearest office.

You can call 512-978-8130 to discuss eligibility for the Medical Access Program.

You can apply for SSI by contacting Social Security for an appointment. To make an appointment, call 1-800-772-1213 (TTY 1-800-325-0778) or contact your local Social Security office. You can also fill out the online disability report from the Social Security website to get the process started.

The Customer Assistance Discount Program offers 50% in monthly discounts off your utility bill depending on what utility services you have through the City of Sunset Valley.

Discounts available:

• 50% discount on water fees*
• 50% discount on wastewater fees
• 50% discount on solid waste fees
• 50% discount on drainage utility fees

*water use must be less than 10,000 gallons monthly to qualify for the discount

City Council determines the qualifiers for the Customer Assistance Discount program.